For purposes of these Terms & Conditions, the terms “Casa Varuna,” “the Property,” “we,” “us,” or “our” refer to the property located at Calle La Reforma #7, San Pedro Panorama, Antigua Guatemala, Guatemala, including the three private residences located within the property
The terms “Residences,” “Residence,” “Casa Varuna,” or “Property,” when used in this Privacy Policy, shall refer collectively to the above-described property and/or any of the three residences located within it, as applicable to the context.
A note to our guests.
We are delighted to welcome you to Casa Varuna. Each stay is thoughtfully prepared in advance with care, attention, and intention.
As a small and intentionally curated property, we kindly ask guests to book with certainty and respect for the nature of the experience.
These Terms & Conditions apply to all reservations. We reserve the right to update or modify these Terms & Conditions at any time. Guests are encouraged to review our website periodically for the most up-to-date version.
Arrival & Departure.
Check-in is from 3:00 PM, and check-out is by 11:00 AM.
Early check-in or late check-out may be accommodated depending on availability.
Your Stay.
It brings us great joy to share Casa Varuna with you. Many of the objects and details within the residences are part of a private collection belonging to the family behind this project—lifelong third-culture travelers whose collections include artwork, sculptures, and furniture gathered across Asia, Europe, and the Americas. These personal pieces, combined with Guatemalan craftsmanship and local materials, give character and sense of discovery to the spaces, all gathered over time with care and intention.
We kindly invite guests to care for the space as they would their own—with mindfulness, respect, and appreciation for its character.
To preserve a peaceful and harmonious environment, we kindly ask guests to observe the following:
We thank you for embracing these guidelines as part of a shared experience of care, respect, and mindful living.
Care of the Property.
Guests are responsible for any damage or loss caused during their stay.
Personal Belongings.
While every care is taken to ensure the safekeeping of your belongings, the property cannot assume responsibility for loss or damage to personal items. Should anything be left behind, we will thoughtfully assist in its recovery and, where possible, arrange its return with care and attention.
Nature & Setting.
Our residence is located in a tropical environment in Guatemala, surrounded by natural landscapes and the rhythms of the region.
Guests may experience elements inherent to this setting, including wildlife, insects, and occasional variability in climate. In addition, occasional variations in utilities such as water, electricity, or internet may occur. These are infrequent, and we always do our utmost to ensure comfort throughout your stay.
We invite guests to embrace these elements as part of the authentic character of Casa Varuna.
Third-Party Services & Experiences.
To enhance your stay, we can assist in arranging third-party services such as transportation, wellness treatments, or local experiences.
These services are provided by independent providers and operate separately from the residences.
While we carefully select providers and assist in coordination, we cannot assume responsibility for the execution, performance, or outcomes of these services.
Payments for third-party services are non-refundable once confirmed. Where possible, we will support guests in addressing any concerns directly with the provider.
Circumstances Beyond Control.
In rare cases where events beyond our control affect your stay, we will always do our best to assist. However, such circumstances do not constitute grounds for compensation.
All Reservations.
Rates include taxes and daily housekeeping.
A reservation is confirmed once payment has been received. We accept bank transfers and online payment methods, as specified at the time of booking, in the currency quoted.
Guests are responsible for any bank fees or commissions; payments must be received in full, net of transfer charges.
For our commercial and booking partners, commission is paid after check-in. If an invoice under your tax ID is required, please request it at check-out.
Where possible, we are happy to assist with rescheduling, subject to availability. We recommend that guests purchase travel insurance.
Full Property Reservations.
Payments.
A non-refundable deposit of 50% of the total reservation is required to secure your dates. The remaining 50% balance is due 90 days prior to arrival. If it is not received by the due date, the cancellation terms below may be applied.
Daily breakfast is included according to the rate plan at booking.
Cancellations.
More than 90 days prior to arrival: the deposit stays non-refundable, but it can be used as a credit toward new dates within 12 months, subject to availability. Any balance already paid is refunded, less applicable administrative or processing costs.
90 days or less prior to arrival: 100% non-refundable. If Casa Varuna resells the same dates, we will refund the net amount received from the new booking, up to a maximum of the balance already paid, once the new booking has been paid in full. The refund may be less than the balance paid if the dates are resold at a lower rate.
If a full-property reservation is reduced to fewer residences, the released residence(s) are subject to the cancellation terms above, based on their share of the total reservation.
Residence Reservations.
Payments.
100% payment is required to confirm the reservation, according to the rate plan selected at the time of booking. Additional services, such as breakfast, are offered according to the rate plan selected at the time of booking.
Cancellations.
60 days or more prior to arrival: full refund, less any applicable administrative or processing costs.
30 to 59 days prior to arrival: 50% refund, less any applicable administrative or processing costs.
Less than 30 days prior to arrival: 100% non-refundable.
Refundable Care Deposit.
Depending on your reservation, we may require a refundable care deposit prior to arrival. It is fully refunded after check-out, subject to inspection of the property and confirmation that no damage or additional cleaning is required.
Where possible, we are happy to assist with rescheduling your stay, subject to availability. We recommend that guests consider travel insurance to protect against unforeseen circumstances that may affect their travel plans.
Payments, Currencies and Fees.
We accept bank transfers and online payment methods, which are specified at the time of booking a reservation. All payments must be received in full prior to arrival. All rates are quoted in the currency indicated at the time of booking. Any bank transfer fees or charges are the responsibility of the guest.
Included Services.
Services included in your stay will be defined at the time of booking. Unused services are non-refundable.
Smoking is not permitted inside the residence. It is welcome only in designated outdoor areas, where we kindly ask guests to be mindful of the space and surroundings.
For safety and preservation of the residence, candles, incense, and open flames are not permitted indoors unless provided or approved in advance.
Any additional cleaning or restoration required as a result of smoking or open flame use indoors may be charged accordingly.
Our intention is to offer a stay that feels both effortless and deeply considered. These shared understandings allow us to preserve the beauty, tranquility, and spirit of Casa Varuna, for every guest who stays with us.
